Desperate times call for desperate measures. Papalote is one of our favorite taquerias in San Francisco. Their famous salsa is beloved worldwide and they've recently even begun selling it by the jar and can ship it out on demand.
To date, one of the happier moments when dining in their establishment has consistently been the arrival of piping hot freshly cooked bright yellow salty tortilla chips, accompanied by the aforementioned tasty salsa. Sadly, in the last few months things have taken a nasty turn for the worse. The chips have become a pre-bought, from-the-bag, cold, gray-white, stale, tasteless experience. At first we thought perhaps we were unlucky and they had simply run out of their fresh chips, or had a chip emergency. But after today's most recent visit, probably the fourth since we discovered this change, we find it necessary to resign ourselves to a new harsh reality.
Papalote now serves low quality tortilla chips. What was a top-of-the-line high quality first impression made on both new and returning customers alike is now a forgettable experience that dampens what would otherwise be the same fantastic award-winning dining experience they've offered for years.
We've submitted feedback on their site to this effect. Please do whatever you can to entreat management to return the chips to their former glory.
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I had an awful chip experience at Papalote and also thought it might perhaps be in my head. Upon the second visit, it was confirmed: chips have gone downhill. C'est la vie.
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